Where we ship

We ship to addresses in the United States. We don’t ship outside the US yet.

When your order ships

We pack and ship orders within 2–3 business days, usually in 2. Business days are Monday to Friday, not counting holidays. Once your order is on its way, how long it takes to arrive depends on the shipping option you choose at checkout.

Shipping costs

Shipping is worked out at checkout from the carriers’ live rates for your address, and you choose the service and speed you want.

Tracking your order

Every order gets a tracking number when it ships. If you checked out with an account, you’ll find it with the order in My Account. Otherwise, email us and we’ll send it to you.

All sales are final

We don’t accept returns or exchanges, so please read each product’s description and size before you order. The one exception is an item that arrives damaged or isn’t what you ordered.

Damaged or wrong items

If something arrives damaged, or we sent the wrong item, email us within 7 days of delivery with your order number and photos of the item and its packaging. We’ll send a replacement at no cost to you, shipping included. If a replacement isn’t available, we’ll refund what you paid for that item instead. If we need the item back, we’ll send you a prepaid return label.

Packages marked delivered but missing

If tracking says your package was delivered but you can’t find it, check around your door, with neighbors and in any mailroom, and give it a day in case it was marked delivered early. If it still hasn’t turned up, contact the carrier. Once a package is marked delivered, it’s out of our hands, but we’re happy to share the tracking and shipping details you’ll need for a claim. If a package is lost before it’s delivered, email us and we’ll work with the carrier to find it.

Cancelling an order

You can cancel an order within 24 hours of placing it, as long as it hasn’t shipped. Email us with your order number and we’ll refund you in full. After 24 hours, or once your order has shipped, it can’t be cancelled.

Refunds

Refunds go back to the card or payment method you used. Once we’ve issued a refund, it usually takes 5–10 business days to appear, depending on your bank.

Questions

Email us at [email protected] and we’ll be glad to help.